Refund policy
Refund Policy
Thank you for shopping with us. We want you to be satisfied with your purchase, and we’re here to help if something isn’t right.
Returns
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be:
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In the same condition that you received it
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In the original packaging
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Accompanied by a receipt or proof of purchase
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Please note:
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Shipping costs are non-refundable
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If you receive a refund, the cost of return shipping may be deducted (if applicable)
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at itnol.co@gmail.com with details and photos if possible.
Return Shipping
You are responsible for paying return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Customer must pay a $5 flat rate return shipping fee.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company (processing times may vary)
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Contact your bank
If you’ve done all of this and still have not received your refund, please contact us: itnol.co@gmail.com
Contact Us
If you have any questions about our Refund Policy, please contact us at:
itnol.co@gmail.com